Your questions

DICE is 100% mobile and the best way to discover new music and buy tickets for your next amazing live experience.

It’s is a multi award winning live music discovery and ticketing platform. It is curated, stops touts, and puts fans first. Since 2014 DICE has worked with over 3,000 artists from Adele to Stormzy, and has won awards including Best Ticketing Company at the 2016 Music Week Awards.

DICE app is available to download on iOS and Android.

DICE tickets are stored inside the DICE app. Whether you bought your ticket on your phone, or desktop, just open the app and tap on the ‘Tickets’ icon (bottom of the screen, second from the left) and you’ll be taken to the space where all your tickets live. The tickets will appear in the date order of the shows.
If you can’t see your ticket, email help@DICE.FM.

Don’t worry, DICE tickets are available via the DICE website. Just find the event you want to purchase tickets for and click through for the option to purchase tickets online.
Then on the night of the show, head to the venue with some photo ID and collect your tickets at the Box Office.

Use the DICE Send To A Friend feature.

1. Get your friend to download and install the DICE app before you begin the transfer. (You can only transfer tickets between DICE accounts.)
2. Open the DICE app, find the event details and select send to a friend. This will only be available if you transfer before the deadline time.
3. Select the number of tickets to transfer and enter your friend’s mobile phone number. You’ll see a green confirmation screen on completion.
4. Transfer your tickets as soon as possible, because transfer deadlines are annoyingly subject to change.
5. Transferring a ticket does not involve any transfer of money so you’ll need to sort that yourself, or not at all if you’re giving a gift of a gig.

Find out more on the DICE support page.

If a show is sold out, you can return your tickets to the Waiting List with just a few taps. Your return tickets are offered seamlessly to other fans. If purchased you’ll receive a full refund. Find out more on the DICE support page.

You can join the Waiting List on DICE for most sold out shows. You’ll find more information on this in the app and on the DICE support page.

You can buy tickets in advance using the DICE app. If tickets are not yet on sale, you’ll see the ticket-release date listed with the event. We close tickets sales an hour or two before doors open for the event. Again check the app for the exact times.

For all accessibility questions, or if you’ve bought a ticket and require free entry for a personal assistant or carer, contact our event coordinator ideally at least 3 days in advance. Find out more about our building accessibility.

Please contact help@DICE.FM and let them know. They’ll be able to make arrangements with the venue so you can still attend the gig. Just make sure to bring some photo ID with you.

DICE does not share or sell your data onto any third party companies, as is outlined in the DICE privacy policy.

No. We are typically a standing venue, and you can stand wherever you like, within reason! If you have a VIP ticket you may have access to a special area with seating. Tickets are for general admission, unless otherwise stated.

Log in to the DICE app and choose to either exchange your existing DICE ticket for a new ticket for the rescheduled event date, or receive a full refund.

You can email DICE any time at help@DICE.FM or message them from inside the DICE app. You can also visit the DICE support pages.

If you have a DICE ticket, simply bring your phone with the DICE app.

If you booked your tickets through an alternative agent, and are picking the tickets up at the box office, bring your credit or debit card that you used to pay with you. If you were given a confirmation code with your booking please bring it along too.

If you booked using someone else’s credit/debit card then you will need to get a letter of authorisation from them in order to pick up the tickets. For details of what to include in that letter, please read the answer to the next question. “What do I need to do if a friend is picking up my tickets, not me?”

If you booked your tickets using DICE you can use the DICE app to Send to a Friend.

If you used an alternative agent and booked on your credit/debit card to give to a friend, you will need to also give your friend a letter of authorisation. This letter should include:

• Last four digits of the card you used to book the tickets.
• Booking reference number.
• Name and date of the event.
• The full name of the person collecting the tickets.
• An authorisation statement e.g. I give full authorisation to <collector’s full name> to collect tickets on my behalf.
• Your full name.
• Your contact phone number.
• Your signature.

If you have DICE tickets, simply bring your phone with the DICE app for admission.

If you have bought tickets online or by phone with an alternative agent and chose box-office collection,  you can pick your tickets up on when doors open for that event.

Please bring the credit or debit card you used to buy the tickets. If you were given a confirmation code with your booking please bring it along too.

Booking fees pay for costs of credit/debit card processing, ticket distribution, computer hardware and software, telephone lines, and labour associated with a ticket transaction, plus the cost of scanning hardware at the box office.

No. We are typically a standing venue, and you can stand wherever you like, within reason! If you have a VIP ticket you may have access to a special area with seating. Tickets are for general admission, unless otherwise stated.

We’re sorry. We do not cancel, exchange, refund or transfer tickets unless the event has been either cancelled or rescheduled. If you have DICE tickets to return for a sold-out show please log into the app to return them. If they are resold, you will receive a refund.

Once doors open, if there are still tickets available, then yes, you can buy them for cash on entry to our venue. We now take cards and cash at the box office.

Alternatively, we recommend you download the DICE app on your smart phone, add your details easily and purchase tickets instantly, even standing outside the building.

If a show is listed as sold out on this website then our venue is full to capacity. We recommend you download the DICE app and join the Waiting List for return tickets.

You are welcome to visit the box office when doors open for the event to see if there are any door tickets. We cannot guarantee door tickets will be available in advance. Sorry.

In this case, you need to contact the ticket agent and inform them that your tickets have yet to arrive. An order confirmation is not enough to gain entry to an event.

If you don’t have your tickets 72 hours before the event then please contact the agent you booked your tickets with immediately.

If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside the debited amount.

E-tickets are fully replaceable. An e-ticket displays a bar code which is scanned on entry. The ticket agent can send you a replacement e-ticket with a fresh barcode should you be concerned that someone may try to use the lost or stolen original.

It is very important that you contact the ticket agent so that they can cancel your original ticket should it have fallen into the wrong hands. If you’re unsure of who you made your purchase with, the name of the ticket agent should appear on the statement of the credit or debit card used to make the purchase, beside the debited amount.

An order confirmation is not enough to gain entry to an event.

Unfortunately, for standard tickets agents don’t typically offer replacements. If you bought tickets with cash at our box office we are very sorry to say that we do not offer to replace them. Please note, no longer sell tickets for cash at our box office.

If you no longer have the original credit or debit card, then you’ll need to bring photo ID and a statement from the card issuer confirming your name and address.

Yes, it is still valid.

Yes, your ticket is still valid. Should you not be able to attend on the rescheduled date, apply for a refund from the the ticket agent as soon as possible and in advance of the event.

If you have a DICE ticket, log in to the DICE app and choose to either exchange your existing DICE ticket for a new ticket for the rescheduled event date, or receive a full refund.

Yes, of course.

To get a refund on a purchased ticket, return to where you bought bought the ticket from.

If you bought your tickets from DICE, log in to the app and choose to receive a full refund.

If you bought your tickets from the Scala box office for cash please return. At our box office we refund the whole sale. That mean if you bought four tickets, you need to return all four tickets at the same time to get your refund.

If you bought your tickets using an alternative agency please contact them promptly.

We apologise. Unfortunately most cancellations and rescheduling decisions are made by promoters or the artists and not us, so most are beyond Scala’s control.

You should contact whichever agent you bought your tickets from.

That means..

If you bought your tickets from DICE please contact DICE. You can email DICE any time at help@DICE.FM or message them from inside the DICE app. You can also visit the DICE support pages for further information.

If you bought your tickets from the Scala box office for cash, please call us at the box office on 020 7833 2022 Monday to Friday 10am to 6pm.

If you bought your tickets from an alternative agency then please contact that agency.

If you’re unsure of who you made your purchase with, the name of the ticket agent should appear on the statement of the credit or debit card used to make the purchase, beside the debited amount.

For live music our events are listed as starting when doors open. The main performance typically begins on stage later in the evening. The organisers choose these times and tells us here at Scala on the day of the event. As soon as we know the times we post them up on Twitter. Please return on the day or follow us on Twitter.

Tweets by @ScalaLondon

Please check our individual event pages for finishing times of events.

Typically for our live music events there is no dress code. Some of our weekend club events however do have a dress code. Please visit the individual event page and if there is a dress code it’s specified there under Admission.

Unfortunately it’s not okay. All our listed events have age restrictions and these still apply even when a 15 year-old is accompanied by a parent or guardian. Please read our guide to those restrictions on our admission page.

We’re sorry, we do not allow re-entry to an event with your ticket unless it’s specified. Please plan your visit carefully so you do not need to leave and re-enter. Make sure you remember to pick up any belongings you have left in our cloakroom before you leave

We take credit, debit cards and cash as payment at the bars inside Scala and at the box office.

Guest lists are run by the event organisers, not Scala. If you would like to request guest list for yourself or a group we suggest that you contact the organisers directly. Go to our events listing pages and look for the name of the organisation presenting the event.

If you need a seat for medical reasons or need help moving around our venue, or if you’d like to bring a companion along to help you with mobility, you will need to arrange it with us in advance. We suggest you read our accessibility guide and then contact our box office.

Bring ID if you look 25 years of age or younger. We accept the following forms of photo ID.

• Passport
• Driving licence card
• PASS card. You can apply for a PASS card at www.pass-scheme.org.uk

Our policy is that small compact cameras, a size that would fit in a pocket, are allowed at most of our events.

Professional-type cameras (SLRs with interchangeable lenses) are not allowed, with the exception of official photographers covering the event. Video cameras and professional audio recording equipment are not allowed either.

Please do not assume that your camera will always be admitted. Although unlikely, for some gigs the promoter’s policy may override Scala’s policy.

To get a press pass please contact the promoters of the event. You will find the name of the promotion company presenting each event in the event listings above the name of the event. We do not issue press passes.

There is strictly no smoking inside the building or on any stairways. We have an outdoor courtyard where you can smoke. Access is to the left of the stage at the bottom of the long red staircase. Continue down the yellow stairway to the Courtyard where you can smoke and vape.

We do not allow you to bring food or drink into the venue. Chewing gum is also not permitted inside the venue.

If you need to bring medicine with you into the venue please alert our security and door staff when you arrive. You may be able to keep some medicines with you inside the venue and you may need to leave some with our medic or manager.

We’re very sorry to hear you have a complaint. We are keen to hear it so we can hopefully resolve it or improve things for the future.

We operate as a hire venue which means that some aspects of events here at Scala are controlled by the promoters, artists or companies that hire our venue rather than us. This can include event, box office and guest list staff. If this is the case, we’d still like to hear your complaint and will do our best to pass it on to the right person.

Please contact our events co-ordinator with your complaint.

We’re keen to hear your feedback. Please contact our events co-ordinator with your comments. And thank you for taking the time to contact us.

You’ll find many hotels and bed/breakfast places within 10 minute walk from Scala on Trip Advisor (Kings Cross) The closest hotel is Travelodge London Central Kings Cross and it is in the building next door to Scala on Grays Inn Road and less than 1-minute walk away.

Yes, we have a cloakroom in the Foyer Bar space. As you walk up the entrance stairs and straight ahead towards the Foyer Bar the cloakroom is on the left and there is a small fee to use it.

Each item is charged at £2. That means if you leave a jumper and a coat the total charge is £4. We take card and cash payments at the cloakroom, and tips of course!

We launched a new system in 2023. Get a personal digital cloakroom ticket in advance – it’s called ChexPass. Chexpass uses your phone to identify you. If your phone battery expires before you return to pick up your item, give your phone number instead

Check-in

1. Hand your items to our cloakroom assistants
2. Open Chexpass on your phone and tap it on the black reader just below the screen.
3. Pay

Check-out

1. Show your Chexpass to staff or tap it on the black reader below the screen
2. Pick up your items

Add Chexpass, your digital ticket to your Apple Wallet or Google Pay now.

You can reuse your ChexPass every time you visit Scala and at other London Venues using ChexPass.

Yes, we accept suitcases in the cloakroom and charge a small fee. Be aware that your suitcase will need to be opened and checked by security at the venue entrance.

An alternative is to leave your baggage at Kings Cross Station left luggage. More information at www.left-baggage.co.uk

You can collect your coat or bag during our box office opening hours, Monday to Friday between 10am and 6pm. If these hours are difficult for you please contact us and we’ll do our best to find a solution for you.
If you would like to check that we have your item please complete out our lost property contact form and we’ll respond during box office hours to confirm we have your item.

Please contact us as soon as possible using our lost phone contact form We’ll get in touch by email or an alternative phone number to let you know if it was found or not.

We have a lost property service. Please visit lost property contact form and tell us about what you have lost. If it’s a phone use our lost phone contact form. We’ll get in touch to let you know if it was found or not. If we find it you can collect it during our box office opening hours,  Monday to Friday between 10am and 6pm. If these hours are difficult for you please contact us and we’ll do our best to find a solution for you.