About Admission & Venue
Cloakroom & Lost Property
If we haven’t answered your question here please contact us
If you booked using someone else’s credit/debit card then you will need to get a letter of authorisation from them in order to pick up the tickets. For details of what to include in that letter, please read the answer to the next question. “What do I need to do if a friend is picking up my tickets, not me?”
Please bring the credit or debit card you used to buy the tickets. If you were given a confirmation code with your booking please bring it along too.
We know many of you find booking fees frustrating so you’ll be pleased to hear that at the Scala Box Office we’ve decided not to pass our costs on to you and offer you a cash-only service with no booking fees.
If you never received a confirmation email but you think that your booking did go through then please call Ticketweb on 08444 999 999.
Please visit the individual event page to view the ticket status. We do our best to keep it up to date.
For tickets purchased through Ticketweb, if you don’t have your tickets 72 hours before the event then please contact Ticketweb via www.ticketweb.co.uk/help/helpdesk or you can call them on 08444 999 999.
If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside the debited amount.
For regular tickets purchased through Ticketweb contact them via www.ticketweb.co.uk/help/helpdesk or call them on 08444 999 999. It is very important that you contact the ticket seller so that they can cancel your original ticket should it have fallen into the wrong hands. If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the credit or debit card used to make the purchase beside the debited amount.
An order confirmation is not enough to gain entry to an event.
Unfortunately, for standard tickets Ticketweb don’t typically offer replacements. If you bought tickets with cash at our box office we are very sorry to say that we do not offer to replace them.
To get a refund on a purchased ticket return to where you bought bought the ticket from.
If you bought your tickets over the phone or online from Ticketweb then contact Ticketweb customer services on 08444 999 999
If you bought your tickets from an individual or another agency then contact them.
If you bought your tickets from the Scala box office for cash please return. At our box office we refund the whole sale. That mean if you bought four tickets, you need to return all four tickets at the same time to get your refund.
We apologise. Unfortunately most cancellations and date changes are made by promoters or the artists and not us, so most are beyond Scala’s control.
If you bought your tickets from the Scala box office for cash please call us at the box office on 020 7833 2022 Monday to Friday 10am to 6pm.
If you bought your tickets over the phone or online from Ticketweb then contact Ticketweb customer services on 08444 999 999.
If you bought your tickets from an individual or another agency then please contact them.
Our policy is that small compact cameras, a size that would fit in a pocket, are allowed at most of our events.
Professional type cameras (SLRs with interchangeable lenses) are not allowed, with the exception of official photographers covering the event. Video cameras and professional audio recording equipment are not allowed either.
Please do not assume that your camera will always be admitted. Although unlikely, for some gigs the promoters policy may override Scala’s policy.
We operate as a hire venue which means that some aspects of events here at Scala are controlled by the promoters, artists or companies that hire our venue rather than us. This can include staff and guest list. If this is the case, we’d still like to hear your complaint and will do our best to pass it onto the right person.
Please contact our events co-ordinator with your complaint.
An alternative is to leave your baggage at Kings Cross Station left luggage. More information at www.left-baggage.co.uk
Look who visited today 👀. Can't wait for @matthewmaltese to join us for his biggest London headline EVER on Wednesday 6th June! Grab them before they go - scala.co.uk/events/matt-ma… twitter.com/matthewmaltese…
The visualiser for @matsoR single ‘Sumer’ is pretty dreamy. Check it out, and also don’t miss out on seeing him headline Scala on Thursday 14th June. 🙌 Last remaining tickets - scala.co.uk/events/rostam/ youtube.com/watch?v=YE9MPi…
THIS WEEK // Bank holiday weekend is upon us (nearly)! Check out this week’s events and come join in the fun.. For all listings, info + tickets make sure to check out our website - scala.co.uk pic.twitter.com/W5tdhE5SKd
NEW SHOW // We’re pleased to announce @Jessiereyez will headline our stage on Wednesday 20th June. Tickets will go on-sale Friday 25th May via our website - scala.co.uk/events/jessie-… pic.twitter.com/a6dz6R71D7
TONIGHT // Alice Phoebe Lou is ready to brighten up everyone’s Sunday. Stage times below: Doors 7.30pm Hush Moss 8.30pm Alice Phoebe Lou 9.30pm Last remaining advance tickets, tickets available on the door. - scala.co.uk/events/alice-p… pic.twitter.com/tfNsn2RzeY
TONIGHT // We can’t wait for @berritxarrak followed by Mega Spanish Party! Doors 8pm Berri Txarrak 9pm Tix for show include admission to afterparty (11.59pm - 6am) if entry is before 9.30pm, no readmission. Limited adv tix below, tix on the door. scala.co.uk/events/berri-t… pic.twitter.com/sX4weuIstV
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