We’ve done our best to answer your questions (below) about:
DICE is 100% mobile and the best way to discover new music and buy tickets for your next amazing live experience.
It’s is a multi award winning live music discovery and ticketing platform. It is curated, stops touts, and puts fans first. Since 2014 DICE has worked with over 3,000 artists from Adele to Stormzy, and has won awards including Best Ticketing Company at the 2016 Music Week Awards.
If you can’t see your ticket, email help@DICE.FM.
Then on the night of the show, head to the venue with some photo ID and collect your tickets at the Box Office.
Use the DICE Send To A Friend feature.
- Get your friend to download and install the DICE app before you begin the transfer. (You can only transfer tickets between DICE accounts.)
- Open the DICE app, find the event details and select send to a friend. This will only be available if you transfer before the deadline time.
- Select the number of tickets to transfer and enter your friend’s mobile phone number. You’ll see a green confirmation screen on completion.
- Transfer your tickets as soon as possible, because transfer deadlines are annoyingly subject to change.
- Transferring a ticket does not involve any transfer of money so you’ll need to sort that yourself, or not at all if you’re giving a gift of a gig.
Find out more on the DICE support page.
If you booked your tickets through an alternative agent, and are picking the tickets up at the box office, bring your credit or debit card that you used to pay with you. If you were given a confirmation code with your booking please bring it along too.
If you booked using someone else’s credit/debit card then you will need to get a letter of authorisation from them in order to pick up the tickets. For details of what to include in that letter, please read the answer to the next question. “What do I need to do if a friend is picking up my tickets, not me?”
If you booked your tickets using DICE you can use the DICE app to Send to a Friend.
If you used an alternative agent and booked on your credit/debit card to give to a friend, you will need to also give your friend a letter of authorisation. This letter should include:
- Last four digits of the card you used to book the tickets.
- Booking reference number.
- Name and date of the event.
- The full name of the person collecting the tickets.
- An authorisation statement e.g. I give full authorisation to <collector’s full name> to collect tickets on my behalf.
- Your full name.
- Your contact phone number.
- Your signature.
If you have bought tickets online or by phone with an alternative agent and chose box-office collection, you can pick your tickets up on when doors open for that event.
Please bring the credit or debit card you used to buy the tickets. If you were given a confirmation code with your booking please bring it along too.
Alternatively, we recommend you download the DICE app on your smart phone, add your details easily and purchase tickets instantly, even standing outside the building.
You are welcome to visit the box office when doors open for the event to see if there are any door tickets. We cannot guarantee door tickets will be available in advance. Sorry.
If you don’t have your tickets 72 hours before the event then please contact the agent you booked your tickets with immediately.
If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside the debited amount.
It is very important that you contact the ticket agent so that they can cancel your original ticket should it have fallen into the wrong hands. If you’re unsure of who you made your purchase with, the name of the ticket agent should appear on the statement of the credit or debit card used to make the purchase, beside the debited amount.
An order confirmation is not enough to gain entry to an event.
Unfortunately, for standard tickets agents don’t typically offer replacements. If you bought tickets with cash at our box office we are very sorry to say that we do not offer to replace them. Please note, no longer sell tickets for cash at our box office.
If you have a DICE ticket, log in to the DICE app and choose to either exchange your existing DICE ticket for a new ticket for the rescheduled event date, or receive a full refund.
To get a refund on a purchased ticket, return to where you bought bought the ticket from.
If you bought your tickets from DICE, log in to the app and choose to receive a full refund.
If you bought your tickets from the Scala box office for cash please return. At our box office we refund the whole sale. That mean if you bought four tickets, you need to return all four tickets at the same time to get your refund.
If you bought your tickets using an alternative agency please contact them promptly.
We apologise. Unfortunately most cancellations and rescheduling decisions are made by promoters or the artists and not us, so most are beyond Scala’s control.
You should contact whichever agent you bought your tickets from.
If you bought your tickets from DICE please contact DICE. You can email DICE any time at help@DICE.FM or message them from inside the DICE app. You can also visit the DICE support pages for further information.
If you bought your tickets from the Scala box office for cash, please call us at the box office on 020 7833 2022 Monday to Friday 10am to 6pm.
If you bought your tickets from an alternative agency then please contact that agency.
If you’re unsure of who you made your purchase with, the name of the ticket agent should appear on the statement of the credit or debit card used to make the purchase, beside the debited amount.
About Admission & Venue
- Driving licence card
- PASS card. You can apply for a PASS card at www.pass-scheme.org.uk
Our policy is that small compact cameras, a size that would fit in a pocket, are allowed at most of our events.
Professional-type cameras (SLRs with interchangeable lenses) are not allowed, with the exception of official photographers covering the event. Video cameras and professional audio recording equipment are not allowed either.
Please do not assume that your camera will always be admitted. Although unlikely, for some gigs the promoter’s policy may override Scala’s policy.
We operate as a hire venue which means that some aspects of events here at Scala are controlled by the promoters, artists or companies that hire our venue rather than us. This can include event, box office and guest list staff. If this is the case, we’d still like to hear your complaint and will do our best to pass it on to the right person.
Please contact our events co-ordinator with your complaint.
Cloakroom & Lost Property
- Hand your items to our cloakroom assistants
- Open Chexpass on your phone and tap it on the black reader just below the screen.
- Show your Chexpass to staff or tap it on the black reader below the screen
- Pick up your items
You can reuse your ChexPass every time you visit Scala and at other London Venues using ChexPass.
An alternative is to leave your baggage at Kings Cross Station left luggage. More information at www.left-baggage.co.uk
You can collect your coat or bag during our box office opening hours, Monday to Friday between 10am and 6pm. If these hours are difficult for you please contact us and we’ll do our best to find a solution for you.
If you would like to check that we have your item please complete out our lost property contact form and we’ll respond during box office hours to confirm we have your item.
Please contact us as soon as possible using our lost phone contact form We’ll get in touch by email or an alternative phone number to let you know if it was found or not.
If we haven’t answered your question here please contact us