For information on advance tickets please visit our Ticketing page.
No Re-admission
There is no re-admission at Scala, so once you are in, you’re in! We have an outdoor smoking courtyard. Access the courtyard by heading down the yellow stairs via the doors to the left of the stage.
Age Restrictions
Most of Scala’s listed events limit admission to people of 18 years of age and over. This means if you are underage you will be refused admission even if you are accompanied by a parent, guardian or much older friend.
Photo ID Requirements
If you are under 25 years of age we will ask you for ID when you enter the event.
For some events, we require everyone to present Photo ID and we use ID scanning. This means that you need to present the original physical (non-digital) ID to be scanned on entry. Without appropriate ID you may be refused entry. Check the event details.
The forms of ID we accept are
- Driving licence with photo
- Passport
- Photo ID card with a PASS hologram.
You can apply for a Photo ID PASS card in advance from validateuk.co.uk.
For more information and PASS card options visit pass-scheme.org.uk
Did you know it’s a criminal offence for us to sell alcohol to anyone under 18 years of age? That’s one of the reasons we take ID so seriously.
Dress Code
Yes, we do have a dress code; wear anything you like, except for Friday and Saturday nights when a dress code may apply. Please check the event listing on this website to see if there is a dress code for an event.
Seating
We are a standing venue so no seats are assigned to tickets. There is limited seating inside.
Accessibility
Scala is a very old building. One of the biggest challenges for those with mobility problems is the various levels throughout the building.
All stairs have sturdy handrails. There are three steps into reception, 37 steps to the foyer bar, 14 steps to the main arena (54 total), 24 steps from the foyer bar to the toilets (64 total) and a further 23 steps to the balcony bar (87 total).
If you need help with access our team are on hand. Please contact our box office as soon as possible after you have purchased your ticket to request assistance. We may ask you to arrive ten minutes before doors open so you can enter in advance.
Companion Admission
As soon as possible after buying your ticket, contact our box office to request a guest ticket for your companion. Due to our limited venue capacity, we may not accommodate late requests.
Seating Requests
If you require a seat due to mobility issues, or if you are unable to stand for long periods, please contact our box office at your earliest opportunity.
Scala is an 800-capacity standing venue with no fixed seating. We have limited areas where we provide seating to customers with mobility issues on a first-come first-served basis. We do our utmost to accommodate all seating requests.
Wheelchair Users
Unfortunately, there is no lift at Scala. We are happy to manually lift wheelchair users, although it’s worth mentioning that carrying heavy-duty electric wheelchairs may not be possible for health and safety reasons.
We ask that you arrive ten minutes before doors open and make yourself known to our security staff, ready for advanced entry. The venue manager will offer you a suitable area with a view of the stage. If you have any further questions please feel free to contact us and ask. We’d like to help.
Contact us on 020 7833 2022 or send a message to our box office.
Accessibility & Toilets
The toilet cubicles, unfortunately, aren’t wheelchair accessible however our staff are available for assistance in getting into and out of a cubicle if needed. Again just let us know.
Your health and safety
Your health and safety are important to us.
Illness or Accident
If you or a friend feel unwell, or you have or witness an accident in which anyone is hurt, please inform one of our staff immediately and ask for first aid or a medic. Scala has a medic or qualified first aider present who can help. Our medics are from Quad Medical. Scala has a medic bay on the ground floor. Access is via the ground floor box office reception.
Welfare Area
At many events, we run a welfare area. It’s close to the foyer bar. If you feel unwell or unsafe please come to our welfare area.
Medicines
If you need to bring medicine into the venue please alert our security and door staff when you arrive. You may be able to keep some medicines with you inside the venue and you may need to leave some with our medic or manager.
Food and Drink
We don’t allow food or drink into the venue. If necessary we exchange a ticket for the food or drink at the door, so you can collect it on your way out when leaving the venue.
Drinking responsibly
These tips will help you make the most of your night, get home safely, and remember it all the next morning.
Pace yourself
In the interests of making a night of it, pace your drinks. Alcohol is a diuretic, so taking it easy can stop endless trips to the toilet from getting in the way of your night.
Stay hydrated
Alternating between alcohol and soft drinks or water is an easy way to avoid a nasty hangover, and help you stay in control. You can request free tap water at any of the three bars at Scala.
Keep your drink close by
Only accept drinks from people you know and trust, and don’t leave your drink unattended to avoid the risk of it being spiked.
Drinkaware is an independent, UK-based charity that promotes responsible drinking. Visit Drinkaware’s website for more information on drinking alcohol responsibly.