If you booked using someone else’s credit/debit card then you will need to get a letter of authorisation from them in order to pick up the tickets. For details of what to include in that letter, please read the answer to the next question. “What do I need to do if a friend is picking up my tickets, not me?”
- Last four digits of the card you used to book the tickets.
- Booking reference number.
- Name and date of the event.
- The full name of the person collecting the tickets.
- An authorisation statement e.g. I give full authorisation to <collector’s full name> to collect tickets on my behalf.
- Your full name.
- Your contact phone number.
- Your signature.
Please bring the credit or debit card you used to buy the tickets. If you were given a confirmation code with your booking please bring it along too.
We know many of you find booking fees frustrating so you’ll be pleased to hear that at the Scala Box Office we’ve decided not to pass our costs on to you and offer you a cash-only service with no booking fees.
If you never received a confirmation email but you think that your booking did go through then please call Ticketweb on 08444 999 999.
Please visit the individual event page to view the ticket status. We do our best to keep it up to date.
For tickets purchased through Ticketweb, if you don’t have your tickets 72 hours before the event then please contact Ticketweb via www.ticketweb.co.uk/help/helpdesk or you can call them on 08444 999 999.
If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside the debited amount.
For regular tickets purchased through Ticketweb contact them via www.ticketweb.co.uk/help/helpdesk or call them on 08444 999 999. It is very important that you contact the ticket seller so that they can cancel your original ticket should it have fallen into the wrong hands. If you’re unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the credit or debit card used to make the purchase beside the debited amount.
An order confirmation is not enough to gain entry to an event.
Unfortunately, for standard tickets Ticketweb don’t typically offer replacements. If you bought tickets with cash at our box office we are very sorry to say that we do not offer to replace them.
To get a refund on a purchased ticket return to where you bought bought the ticket from.
If you bought your tickets over the phone or online from Ticketweb then contact Ticketweb customer services on 08444 999 999
If you bought your tickets from an individual or another agency then contact them.
If you bought your tickets from the Scala box office for cash please return. At our box office we refund the whole sale. That mean if you bought four tickets, you need to return all four tickets at the same time to get your refund.
We apologise. Unfortunately most cancellations and date changes are made by promoters or the artists and not us, so most are beyond Scala’s control.
You should contact whoever you bought your tickets from.
If you bought your tickets from the Scala box office for cash please call us at the box office on 020 7833 2022 Monday to Friday 10am to 6pm.
If you bought your tickets over the phone or online from Ticketweb then contact Ticketweb customer services on 08444 999 999.
If you bought your tickets from an individual or another agency then please contact them.
About Admission & Venue
- Driving licence card
- PASS card. You can apply for a PASS card at www.pass-scheme.org.uk
Our policy is that small compact cameras, a size that would fit in a pocket, are allowed at most of our events.
Professional type cameras (SLRs with interchangeable lenses) are not allowed, with the exception of official photographers covering the event. Video cameras and professional audio recording equipment are not allowed either.
Please do not assume that your camera will always be admitted. Although unlikely, for some gigs the promoters policy may override Scala’s policy.
We operate as a hire venue which means that some aspects of events here at Scala are controlled by the promoters, artists or companies that hire our venue rather than us. This can include staff and guest list. If this is the case, we’d still like to hear your complaint and will do our best to pass it onto the right person.
Please contact our events co-ordinator with your complaint.
Cloakroom & Lost Property
An alternative is to leave your baggage at Kings Cross Station left luggage. More information at www.left-baggage.co.uk
You can collect your coat or bag during our box office opening hours, Monday to Friday between 10am and 6pm. If these hours are difficult for you please contact us and we’ll do our best to find a solution for you.
If you would like to check that we have your item please complete out our lost property contact form and we’ll respond during box office hours to confirm we have your item.
Please contact us as soon as possible using our lost phone contact form We’ll get in touch by email or an alternative phone number to let you know if it was found or not.